Insurance Claims Multi-Agent Processing
80% faster processing
Client Context
A European insurance company processing 12,000+ claims per month. Each claim touched 4 departments with an average processing time of 3 business days.
The Challenge
Claims processing was manual, slow, and error-prone. Each claim required handoffs between intake, coverage verification, damage assessment, and settlement — with significant delays at each stage. Customer complaints about processing times were increasing.
Our Approach
We deployed a multi-agent system: Agent 1 ingests and classifies claims. Agent 2 verifies coverage and checks fraud signals. Agent 3 assesses damage using image analysis. Agent 4 generates settlement offers. Each agent has defined authority boundaries and human review triggers for complex cases.
Timeline: 14 weeks
The Results
- Straightforward claims processed end-to-end in under 4 minutes
- Processing time reduced 80%
- Adjuster workload reduced 60%
- 2,400+ claims processed per week with human review on only 15%
- Customer satisfaction with claims process improved by 1.2 points
Facing a similar challenge?
Let’s talk about how we can help your organisation achieve similar results.