Technical Documentation Q&A for 50,000+ Documents
45 min → 30 seconds
Client Context
A global industrial equipment manufacturer with 50,000+ technical documents including maintenance manuals, specifications, safety procedures, and engineering drawings.
The Challenge
Field engineers spent an average of 45 minutes searching for critical technical information during maintenance visits. Documents were scattered across multiple systems, formats varied from PDFs to scanned images, and classification levels restricted access. Delays in finding information directly impacted equipment downtime.
Our Approach
We built a RAG system that ingests and indexes all 50,000+ documents, handles PDFs with embedded diagrams and technical drawings, cross-references related documents, and respects classification levels and access controls. Engineers query the system in natural language and receive answers with direct citations.
Timeline: 16 weeks
The Results
- Time to find critical information: 45 minutes → 30 seconds
- Field engineer productivity improved 35%
- Equipment downtime reduced during maintenance visits
- 50,000+ documents indexed with automatic updates
Facing a similar challenge?
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