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Capitao.Consulting
Isometric line drawing of C-01, a humanoid service robot. The robot opens panel by panel and shows ten internal systems, each one an example of what Capitao.Consulting builds.

We build AI that boosts your company's productivity

A specialist artificial intelligence engineering team that integrates AI into your business processes and develops Physical AI projects, from computer vision to robotics.

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ServiceService 1 of 11

AI strategy

We help directors and teams understand the real impact of AI on the economy, on their industry and on their own company, so they can navigate an unpredictable market with more clarity. From there, we decide with you which path to follow and where to invest.

What you receive

An assessment and a documented roadmap: initiatives prioritised by value and feasibility, supplier options and criteria for the next investment decision.

Examples of what we do

  • AI impact by industry How AI is changing competition, customers, pricing and professions in your industry, explained with sources.
  • Reading the economy Analysis, with sources, of AI's impact on productivity, employment and supply chains, distinguishing observed results from projections.
  • Sessions for management and teams Working sessions with the board, managers and teams to tell evidence from expectations and prepare decisions.
More applications of this service
  • Opportunities and risks Where AI can create value or put the business at risk, process by process.
  • Where to invest A business case that compares options, expected benefits, risks and total cost of ownership (TCO) estimates to support the investment decision.
  • Roadmap that follows the market A phased plan, reviewed as the market and the technology change.
Delivery, method and technologies

What you get

  • A clear, sourced view of how AI is affecting the economy and your industry, and what that means for the company.
  • A portfolio of initiatives ranked by value and feasibility, with the ones that do not pay off now set aside.
  • A documented roadmap, with vendor options and dependencies identified, that you can run with us or with another team.

How we work

  1. We analyse the economy and the sector using identified sources. We use Business Process Analysis (BPA), or analysis of business processes, to map with the teams how things work today (AS-IS) and identify losses along the value chain.
  2. For the priority initiatives, we prepare a business case with options, expected benefits, costs, risks and assumptions; we map which obligations may apply to each system and confirm them with your legal advisers.
  3. We define the roadmap, with a budget, performance indicators and baseline values, and design the future process (TO-BE) to prepare the first proof of concept.

Technologies

  • BPMN
  • PM4Py
  • Inspect AI
  • MLflow

Examples. We choose tools per project and re-test when new versions are released.

See AI strategy

ServiceService 2 of 11

Process automation

We put AI agents to work on the repetitive tasks that pass from hand to hand today: reading requests, entering data into systems, replying and following up. Your team can focus on approvals and exceptions.

What you receive

A workflow connected to the business systems, with human approval points, action logs and agreed measures to evaluate the process before and after.

Examples of what we do

  • Automatic quotes A request arrives by email or form and a quote is prepared with your prices and rules, ready for approval.
  • Email replies Emails are read and classified, and replies are drafted from your history and the company's documents, for review.
  • Customer messages Confirmations, reminders and status updates about orders and appointments, sent by email, SMS or WhatsApp at the moments you define.
More applications of this service
  • Order processing Orders read from emails, PDFs or portals and entered into the ERP, with differences flagged, as one stage of the order-to-cash cycle.
  • Supplier invoices Invoices checked against the order and the delivery and prepared for posting in the accounts, as one stage of the procure-to-pay cycle.
  • Recurring reports Weekly and monthly reports assembled from your systems, with no copying and pasting.
Delivery, method and technologies

What you get

  • One process at a time, tested on real cases and assessed with key performance indicators (KPIs) before and after the change.
  • Agents with access only to what they need, and human approval before any action that cannot be undone.
  • A record of every agent action and, wherever possible, a way to undo it.

How we work

  1. We apply Business Process Analysis (BPA), the analysis of business processes, to map tasks, owners, volumes and exceptions and choose a frequent, checkable step to start with.
  2. We run a pilot on real cases, with human approval on irreversible actions and a log of every call to your systems; anything that arrives from outside, such as emails and attachments, is treated as untrusted.
  3. We prepare the move to production, with access controls, monitoring and recovery procedures, and only then extend to another process.

Technologies

  • Model Context Protocol (MCP)
  • Agent2Agent (A2A)
  • LangGraph
  • Microsoft Agent Framework
  • Temporal

Examples. We choose tools per project and re-test when new versions are released.

See AI Agents and Automation

ServiceService 3 of 11

AI training

We prepare leaders and teams to make decisions, work and build with AI. Training is adapted to their experience, roles and business processes, with practical exercises and learning assessment.

What you receive

A training programme for each audience, with practical sessions, reusable materials, learning assessment and a plan for applying skills at work.

Examples of what we do

  • Leadership and management AI opportunities, limitations, investment and governance to inform decisions and guide adoption.
  • Nontechnical teams Practical AI use for research, documents, communication and analysis, with result checking and information protection.
  • Technical teams Model integration, agents, document retrieval, evaluations and monitoring, with implementation exercises.
More applications of this service
  • Responsible use Recognising errors, protecting data and deciding when to validate an answer or request human review.
  • Practice on business processes Exercises using workplace scenarios and approved data to apply learning to the team’s tasks.
  • Independence after training Reusable materials, assessment criteria and an application plan to continue learning at work.
Delivery, method and technologies

What you get

  • A programme adapted to each group’s roles and experience.
  • Materials, exercises and examples to reuse at work, with responsible-use guidance.
  • A learning assessment and a plan for applying skills to the company’s processes.

How we work

  1. Identify participants, current skills, priority processes and the rules for accessing tools and data.
  2. Prepare sessions by audience, combining explanation, demonstrations and guided practice with approved scenarios and data.
  3. Assess skills through exercises and define next steps for applying learning and supporting adoption.

Technologies

  • Jupyter
  • Python
  • TypeScript
  • Git
  • Inspect AI
  • OpenTelemetry

Examples. We choose tools per project and re-test when new versions are released.

See AI training

ServiceService 4 of 11

Physical AI and robotics

We study how to apply Physical AI to handling, sorting and product preparation tasks. We use simulation and low-cost robotic arms to test feasibility before proposing an industrial integration.

What you receive

A feasibility study using simulation and a low-cost arm, with a business case to decide whether to proceed to a proof of concept.

Examples of what we do

  • Pick and place Trials of picking up and placing parts, with varied positions and orientations in a test space.
  • Machine tending Feasibility study and simulation of repetitive machine loading and unloading tasks.
  • Packing and palletising Simulation of packing and palletising tasks following defined patterns.
More applications of this service
  • Sorting objects Trials of separating parts by type, size or defect, with computer vision guiding the arm.
  • Feasibility in simulation Simulating the task and the workspace to see whether a robot can do it, before buying equipment.
  • Desktop arm prototypes Teaching the task by demonstration to a low-cost arm and measuring what works.
Delivery, method and technologies

What you get

  • A feasibility study, in simulation and on a low-cost arm, and a business case before any purchase of industrial equipment.
  • If the study is positive, a proof of concept on one task, with a commercial arm and a controlled environment.
  • Success measured over many trials, and safety limits that do not depend on the AI.

How we work

  1. We simulate the task and the scene to design the control policy before touching hardware.
  2. We collect real demonstrations by teleoperation and train by imitation on a low-cost arm.
  3. We measure success over many trials and set safety limits independent of the AI; formal safety assessment of the finished machine stays with specialist bodies.

Technologies

  • LeRobot
  • Vision-language-action (VLA)
  • Isaac Sim
  • Isaac Lab
  • MuJoCo
  • ROS 2

Examples. We choose tools per project and re-test when new versions are released.

ServiceService 5 of 11

Forward Deployed Engineering

We work alongside your team to solve real problems with AI, using your data, tools and workflows. We build with you, test with the people who will use the system and prepare it for production.

What you receive

Engineers working with your team, with frequent deliveries and acceptance criteria. Code, documentation and knowledge transfer within the agreed scope.

Examples of what we do

  • Embedded engineering Working with the people who know the operation to turn requirements into usable software.
  • From pilot to production Taking a proof of concept to a system with tests, monitoring and named owners.
  • Integration with your systems Agents and tools connected to the ERP, CRM and APIs your team already uses.
More applications of this service
  • Short delivery cycles Frequent releases, demonstrations and improvements based on real use.
  • Removing technical blockers Diagnosing data, integration and performance issues that prevent adoption.
  • Handover to your team Documentation, practical sessions and handover so your team can run and extend the system.
Delivery, method and technologies

What you get

  • Software built in your environment, with acceptance criteria agreed before work begins.
  • Code and documentation delivered within the agreed scope, with rights defined by the contract and licences.
  • A team ready to run the system, with monitoring, recovery procedures and clear responsibilities.

How we work

  1. We learn how your operation works with your team and agree the problem, access, scope and success criteria.
  2. We build in short cycles within your systems, test on real data and review each delivery with users.
  3. We prepare monitoring, recovery and handover, then move to production when the criteria are met; hosting can be cloud or on-premises.

Technologies

  • Model Context Protocol (MCP)
  • FastAPI
  • Next.js
  • PostgreSQL
  • OpenTelemetry
  • Langfuse

Examples. We choose tools per project and re-test when new versions are released.

See Forward Deployed Engineering

ServiceService 6 of 11

Computer Vision

We give your processes the ability to see: systems that analyse images and video to inspect, count, read and measure, and that support people in their decisions. Each system is tested on your own images before it goes into use.

What you receive

A proof of concept using your images, with results measured on a separate test set to inform decisions about cameras and integration.

Examples of what we do

  • Quality control Detection of defects, assembly faults or finishes outside the standard on the production line.
  • Counting and inventory Counting of parts, pallets or products in images of storage and production areas.
  • Reading labels and documents Labels, serial numbers and scanned documents read with OCR.
More applications of this service
  • Assembly and packing checks Checking the contents of boxes and kits to flag possible missing or swapped parts.
  • Visual measurement Dimensions, positions and wear measured from images, without touching the part.
  • Infrastructure inspection Images from drones or cameras used to detect cracks, corrosion or damage on roofs, pipes and equipment.
Delivery, method and technologies

What you get

  • A proof of concept on your own images, so you know early whether the problem can be solved, before investing in cameras or integration.
  • A success criterion defined with you and measured on images from a different day or shift.
  • Criteria for accepting results, referring doubtful cases to a person and limiting automatic decisions.

How we work

  1. We define with you, in writing, what counts as a defect or a relevant object and how success is measured.
  2. We collect and label images of the objects and equipment to be analysed, set the camera framing to avoid capturing people, and measure the result on a separate test set.
  3. We start in shadow mode, where the system suggests and a person decides, and we review component licences before handover.

Technologies

  • Object detection and segmentation
  • Vision-language models (VLM)
  • Docling
  • PaddleOCR
  • NVIDIA DeepStream
  • TensorRT

Examples. We choose tools per project and re-test when new versions are released.

ServiceService 7 of 11

Voice agents

We create voice agents to answer calls, handle frequent requests and call back the customers who ask for it. They identify themselves as AI and pass requests to your team when needed.

What you receive

A voice agent for a defined use case, with operating hours, rules for handing over to people and call tests before it goes into use.

Examples of what we do

  • After-hours answering Calls answered during the hours you set, including outside your team's working hours, with requests taken for follow-up.
  • Bookings and reservations Booking, confirming, changing or cancelling appointments, visits and reservations directly in your calendar.
  • Frequent questions Opening hours, prices and the status of an order or request, answered from the company's information.
More applications of this service
  • Triage and routing The reason for the call identified and the caller routed to the right person or department, or a callback request taken when nobody is available.
  • Confirmations and follow-up Appointment reminders and delivery confirmations made by voice to customers who asked for them.
  • CRM records Summaries of requests and next steps in the CRM, limited to the information needed for follow-up.
Delivery, method and technologies

What you get

  • One use case at a time, with an agent that identifies itself as AI at the start of the call.
  • Rules for handing over to a person, with a callback request when the team is unavailable.
  • Tests with simulated calls and, where authorised, real calls, including noise, interruptions, numbers, names and regional accents.

How we work

  1. We pick one use case, such as bookings or frequent questions, and agree with your team when the agent hands the call to a person.
  2. We test voice vendors on European Portuguese with simulated calls and, where authorised, recordings of real calls, including regional accents.
  3. We connect telephony and decide what information needs to be kept. We map which obligations may apply to recording, to the use of calls in testing and to data retention, and confirm them with your legal advisers.

Technologies

  • LiveKit Agents
  • Pipecat
  • Speech-to-speech
  • Streaming ASR / TTS
  • WebRTC
  • SIP

Examples. We choose tools per project and re-test when new versions are released.

See Customer service and voice AI

ServiceService 8 of 11

Data intelligence

We bring together the data the company already has, spread across systems and spreadsheets, and turn it into forecasts, alerts and answers that help you decide. First, we assess whether the data is of sufficient quality and quantity for the question.

What you receive

A data-quality assessment and, where the data supports it, forecasts, alerts or answers in the system the team uses, evaluated against a simple baseline.

Examples of what we do

  • Demand and sales forecasting Sales estimates by product, store or region to support sales and operations planning (S&OP).
  • Stock management Alerts for stock-outs and overstock, with replenishment suggestions.
  • Dashboards and KPIs The indicators that matter, brought together in an up-to-date dashboard instead of scattered spreadsheets.
More applications of this service
  • Questions to your data Questions in plain language about sales, customers or production, with the answer and the query that produced it.
  • Anomaly detection Alerts when a value moves out of the normal range, in consumption, payments, returns or machine stoppages.
  • Customers and collections Indicators for the team to follow customers showing signs of lower activity, and overdue payments.
Delivery, method and technologies

What you get

  • A frank answer, right at the start, on whether your data is enough for the question; if it is not, we say what is missing.
  • A simple baseline that any model has to beat before it is used.
  • Forecasts and alerts in the ERP, CRM or dashboard your team already uses, presented in figures that help you decide.

How we work

  1. We audit sources, quality and access, and limit the data to what is necessary. Before using an external API, we map which obligations may apply to processing and transferring the data and confirm them with your legal advisers.
  2. We test the solution on a defined task, with separate data for evaluation and criteria suited to the use case.
  3. We put the result in the system your team uses, monitor data drift and explain forecasts in business units.

Technologies

  • DuckDB
  • Polars
  • dbt
  • MLForecast
  • NeuralForecast
  • LightGBM

Examples. We choose tools per project and re-test when new versions are released.

See Data and predictive intelligence

ServiceService 9 of 11

AI operations and governance

We keep the company's AI running steadily, securely and under control: which systems exist, who answers for each one, how they behave and what to do when something fails.

What you receive

An AI inventory with named owners, working tests and monitoring, and a process for detecting, stopping and correcting incidents.

Examples of what we do

  • AI inventory A register of the AI tools and systems in use, with the owner and the risk of each.
  • Agent monitoring Tracking of quality, costs and drift in agents running in production.
  • Testing before every change Regression tests before switching model, version or vendor.
More applications of this service
  • Access and data Who can use each system, what data it sees and where that data is stored.
  • Incident response A clear procedure for when an agent gets it wrong: detect, stop, fix and learn.
  • Policies and change management Internal rules for using AI, plus communication and team training, with follow-up on adoption and on difficulties in daily work.
Delivery, method and technologies

What you get

  • An inventory of the AI in use and its risks. A RACI matrix showing who does the work, who is ultimately accountable, who is consulted and who is informed.
  • Monitoring, testing and an incident process that work in practice, not only on paper.
  • Records that make audits easier. We map which obligations may apply to each system and confirm them with your legal advisers.

How we work

  1. We inventory the AI systems and the data flows and classify the risk of each one.
  2. We set owners, acceptance tests, monitoring and an incident process, and assess each vendor: where the data lives, retention and sub-processors.
  3. We follow the operation with pinned model versions and regression tests on every change, and review the records regularly.

Technologies

  • OpenTelemetry
  • Langfuse
  • Inspect AI
  • NeMo Guardrails
  • Open Policy Agent (OPA)

Examples. We choose tools per project and re-test when new versions are released.

See Governance and operations

ServiceService 10 of 11

Tailored solutions

We build from scratch what no catalogue tool solves: applications, integrations and agents made for your process and connected to the systems you already use. If the best answer is not AI, we say so.

What you receive

An application, integration or agent for a defined problem, delivered in stages with go/no-go criteria, documentation and a licence review.

Examples of what we do

  • Internal applications with AI Web tools built for one of the company's processes, with AI where it adds value.
  • Systems integration Links by API or MCP between the ERP, CRM, email, documents and the tools your team uses.
  • Portals for customers and partners Portals where customers or suppliers look up information, make requests and follow their status, with a built-in AI agent.
More applications of this service
  • Custom agents Agents designed for the rules and exceptions of your business, when generic solutions fall short.
  • Modernising legacy processes Processes built on spreadsheets, paper or old systems moved to a current solution.
  • Minimum Viable Product (MVP) A first working version to test the idea with real users before investing more.
Delivery, method and technologies

What you get

  • A short discovery that tells you whether the problem really needs AI; if it does not, we say so.
  • A proposal with a defined scope and phased deliverables, with decision criteria (go/no-go) for moving ahead, reshaping or stopping.
  • Documented code and a licence review of the open source components before handover.

How we work

  1. We run discovery on the problem with the people who live it and write a proposal with a defined scope.
  2. We test a proof of concept on your data and decide with you whether the conditions are in place for a pilot with real users.
  3. We prepare the move to production once the agreed criteria are met, with documentation and a licence review of the components.

Technologies

  • Model Context Protocol (MCP)
  • FastAPI
  • Next.js
  • PostgreSQL
  • pgvector

Examples. We choose tools per project and re-test when new versions are released.

See Tailored solutions

ServiceService 11 of 11

AI-native company

We help the company move from scattered AI experiments to a way of working in which agents, knowledge and people operate together, under clear rules and with defined owners.

What you receive

An operating model connecting people, agents and systems, with clear permissions, decisions and responsibilities. It starts with one process before expanding.

Examples of what we do

  • Maturity assessment Where the company stands today: processes, systems, decisions and the AI people already use on their own.
  • Agents by function Agents for sales, customer support, operations and finance, connected to each other and to the same rules.
  • Company knowledge Documents, procedures and data organised for agents and people to consult, with access permissions defined.
More applications of this service
  • Rules and owners Who approves what, what permissions each agent has and how what it did is recorded.
  • Change management Team training and support for adoption, so AI is used day to day and not only tried out.
  • Team independence Documentation, training and handover of the operation, so the team can run the agents and knows what it takes to change them.
Delivery, method and technologies

What you get

  • An operating model that defines how people, agents and systems work together, with clear responsibilities, decisions and ways of monitoring progress.
  • Every agent with an owner, defined permissions and a record of what it did, and a person approving anything that cannot be undone.
  • Data processed in chosen, recorded locations. We map which obligations may apply to each system and confirm them with your legal advisers.

How we work

  1. We assess where the company stands today: processes, systems, who decides what, and the AI people already use on their own.
  2. We start small: one process, one agent and a clear decision to stop or continue. We test on examples from the company before launch and again whenever the model changes.
  3. We widen to other processes and connect the agents to the company's knowledge and tools. We train the people, leave documentation and hand over the operation, so the team can run the agents and knows what it takes to change them. We choose and record where data is processed, and we map which obligations may apply to each system and confirm them with your legal advisers.

Technologies

  • Model Context Protocol (MCP)
  • Agent2Agent (A2A)
  • OpenTelemetry
  • OpenFGA
  • Qdrant
  • Langfuse

Examples. We choose tools per project and re-test when new versions are released.

See the AI-native company

From the problem to a first step.

We start with the process, systems and your team’s constraints. Scope, costs and ongoing support are agreed before proceeding.

  1. Understand

    We assess the process and data. We say early if AI is not the answer.

  2. Define

    We agree on the scope, the deliverable and how it will be evaluated before building.

  3. Test and decide

    A proof of concept or pilot informs whether to proceed, revise the approach or stop.

Read about phases, deliverables and common questions

Who leads your project

Wilson Capitão, founder and principal consultant, leads strategy and delivery. Specialists join when the project needs specific skills.

Meet the team and see how we work

A working demonstration: this site’s AI agent.

Try a conversation about our services. This demonstration shows the conversational interface; connections to a company’s systems belong to an agreed project scope.

Prefer to talk to a person?

Tell us what you would like to improve. Our contact page provides email and phone details to reach us directly.

Email the teamSee the team’s contact details

The services at a glance

Each service is an example of what we do. We are a tailored consultancy: the starting point is always your problem, not a catalogue.

  1. Service

    AI strategy

    Understanding AI's real impact on the economy and on your industry, and deciding clearly which path to follow and where to invest.

  2. Service

    Process automation

    AI agents that handle repetitive work, from quotes and orders to emails and customer messages, with human approval and a record of every action.

  3. Service

    AI training

    Practical AI training for leadership, nontechnical teams and technical teams.

  4. Service

    Physical AI and robotics

    Feasibility studies and Physical AI prototypes for handling, sorting and preparing products, with simulation and trials in a controlled environment.

  5. Service

    Forward Deployed Engineering

    Engineers embedded with your team to build, test and deploy AI in your systems, with hands-on support and knowledge transfer.

  6. Service

    Computer Vision

    Systems that see: quality inspection, counting, reading labels and documents, and visual measurement, tested first on your own images.

  7. Service

    Voice agents

    Voice agents that identify themselves as AI, answer calls, handle bookings and frequent questions, and route requests to your team.

  8. Service

    Data intelligence

    Scattered data turned into forecasts, alerts, dashboards and answers, after assessing the quality and quantity of the information available.

  9. Service

    AI operations and governance

    AI running steadily and under control: inventory, monitoring, testing, access, incident response and team training.

  10. Service

    Tailored solutions

    Applications, integrations and agents built from scratch for the problem that does not fit a catalogue; if the answer is not AI, we say so.

  11. Service

    AI-native company

    Agents, knowledge and people connected under clear rules, so the company works with AI every day instead of only trying it.