Customer Service & Voice AI
Answer calls and messages after hours, and hand over to a person when needed.
Measured resolution and human handoff
Many requests repeat: book, confirm, ask a price. An AI assistant grounded in your documents can take those requests, after hours as well, and pass to your team the ones it cannot resolve.
We measure resolution rate, unsupported answers, escalation quality and review time on real requests and recorded calls, including noise, interruptions, numbers and names. Acceptance thresholds are agreed before deployment; results depend on knowledge coverage and the complexity of the request.
When a customer needs to speak with someone, the handoff to your team carries the conversation history. Connecting the assistant to your existing CRM or helpdesk reduces the risk of losing information.
What we deliver
- Custom AI assistant across voice, web, WhatsApp and email (channels of your choice), identifying itself as AI
- RAG knowledge base grounded in your real documents, manuals, and FAQs
- Integration with CRM, helpdesk, order management, and billing systems
- Voice AI agent for phone support, tested on European Portuguese with regional accents
- Handoff to a person with full conversation context
- Metrics dashboard: resolution rate, satisfaction, response time, unanswered questions
- Continuous improvement with identification of knowledge base gaps
- Testing on real recorded conversations before go-live
TechnologyFor the technically curious
Voice agents
LiveKit Agents · Pipecat
Realtime audio
Speech-to-speech · Streaming ASR / TTS · WebRTC · SIP
Knowledge & access
Qdrant · pgvector · OpenFGA
Evaluation & tracing
Langfuse · OpenTelemetry · Inspect AI