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Customer Service & Voice AI
Answer every customer in seconds, day or night.
Resolves up to 60% of requests
How many times a day does your team answer the same question? With an AI assistant grounded in your documents, most repetitive requests are resolved in seconds, around the clock, without overloading anyone.
The assistant works across web, WhatsApp, email, and voice, and every answer is based on your actual information. Well-configured systems typically resolve between 40 and 60% of requests autonomously.
When a customer genuinely needs to speak with someone, the handoff to your team happens with the full conversation history. Integration with your existing CRM or helpdesk ensures nothing is lost.
What we deliver
- Custom AI assistant deployed across web, WhatsApp, email, and voice (channel of your choice)
- RAG knowledge base grounded in your real documents, manuals, and FAQs
- Integration with CRM, helpdesk, order management, and billing systems
- Voice AI agent for phone support with real-time speech recognition
- Intelligent human handoff with full conversation context
- Metrics dashboard: resolution rate, satisfaction, response time, unanswered questions
- Continuous improvement with automated identification of knowledge base gaps
- Quality testing and fine-tuning before go-live